What’s new in Stratum Care
A running log of new features, workflow improvements, and fixes across EVV, eMAR, scheduling, and billing.
Coming soon →Resources
Everything you need to run a great agency
Guides, playbooks, product news, and compliance resources for Home & Community-Based Services and Assisted Living teams. Whether you’re going live for the first time or scaling across sites, start here.
Blog & News
Product updates & HCBS insights
Release notes, regulatory updates, and practical perspectives from the field — written for administrators, QMAPs, schedulers, and billers who run the day to day.
State & Medicaid policy roundup
Plain-language summaries of EVV mandates, waiver changes, and clearinghouse requirements that affect your agency.
Coming soon →Stories from the providers we serve
How home care, day program, and assisted living teams cut paperwork, tightened compliance, and got time back for care.
Coming soon →Guides & Playbooks
Get to value, faster
Step-by-step guides and operational playbooks to help your team go live, build clean workflows, and get the most out of every suite.
New agency onboarding playbook
A week-by-week checklist for going from spreadsheets to a configured, compliant Stratum Care environment.
Coming soon →EVV setup & visit verification guide
Configure caregivers, services, and visit rules so clock-ins, GPS, and exceptions flow cleanly into billing.
Coming soon →Medicaid billing & claims playbook
From service record to clean claim: rate setup, claim generation, remittance reconciliation, and denials follow-up.
Coming soon →eMAR & medication management guide
Set up medication schedules, QMAP workflows, and pharmacy integration for safe, auditable med passes.
Coming soon →Family & stakeholder engagement guide
Turn on secure portals and updates so families, case managers, and care teams stay connected to the care journey.
Coming soon →Multi-site administration playbook
Standardize configurations, roles, and reporting across locations while keeping each site’s data scoped and secure.
Coming soon →Help Center
Answers when you need them
How-to articles, short walkthroughs, and a responsive support team. Most questions are a quick search away — and a real person is never far behind.
Knowledge base
Searchable how-to articles for every module — scheduling, EVV, service records, billing, eMAR, and reporting.
Coming soon →Contact support
Reach our Client Success team for technical help and guidance. We pride ourselves on quick, helpful responses.
Talk to us →Status & release notes
Keep an eye on platform status and read what changed in each release so your team is never caught off guard.
Coming soon →EVV & Compliance
Built to keep you audit-ready
Resources to help you stay aligned with EVV mandates, Medicaid requirements, and HIPAA — with documentation that holds up when it counts.
EVV compliance overview
What Electronic Visit Verification requires, how Stratum Care captures it, and how to keep exceptions under control.
Coming soon →Audit-readiness checklist
A practical checklist to make sure your documentation, care plans, and records are organized before a state review.
Coming soon →HIPAA & data security
How we protect PHI — access controls, encryption, and BAAs — and what your team should know about safeguarding data.
Coming soon →Can’t find what you need?
Our Client Success team is happy to point you to the right guide — or walk you through Stratum Care live. Book a demo and we’ll tailor it to your agency.